Customer support · Dedicated agent
Hire a dedicated customer service agent for your brand
A dedicated customer service agent works only on your brand, learns your products and customers, and is managed, trained and backed up by us. You get the consistency of an in-house hire without recruiting, payroll or sick-day gaps. Part-time from $900 a month, full-time from $1,600.
How is a dedicated agent different from a shared team?
| Shared team | Dedicated agent | |
|---|---|---|
| Who answers | Whoever is on shift | The same named person |
| Product knowledge | From a playbook | Builds deep knowledge over time |
| Price | Per ticket or per hour | Fixed monthly |
| Best for | Low or spiky volume | Steady volume, complex products |
What is included
- Recruiting, onboarding and training on your tools and products.
- A named agent working your chosen hours, part-time or full-time.
- Backup cover during leave and sickness.
- Weekly quality review of a sample of tickets.
- Monthly report on volume, response time and top issues.
Questions
Frequently asked questions
Can the agent also do admin work?
Yes. Many dedicated agents also handle order processing, Amazon listing updates or review monitoring when tickets are quiet.
How fast can an agent start?
Usually within one to two weeks of signing, after the onboarding audit.
Related
Start with a free review, then decide
Whether it is your Amazon account, a launch from Shopify, or your customer support, you get a written review and a clear next step within one business day.