Amazon · Shopify · Customer support · worldwide
Amazon growth and customer support, one team.
We run your Amazon account, Shopify to Amazon launch, customer support, private label brand, PPC and ranking, account health
Crestaro manages Amazon seller accounts, takes Shopify brands to Amazon, builds private label brands, fixes account health, and staffs customer support for brands of every kind, inside the tools you already use.
8,000+ hours in Seller Central100% Job Success on UpworkTop Rated Plus Amazon expert
| Marketplace | Status |
|---|---|
| amazon.com | LIVE |
| amazon.co.uk | LAUNCH |
| amazon.de | READY |
| amazon.co.jp | CHECK |
| amazon.ae | CHECK |
| amazon.com.au | CHECK |
+ .ca.com.mx.fr.it.es.nl.se.pl.com.be.ie.sa.sg
Ask us anything
Tell us the problem. Get a clear plan.
Amazon sellers, Shopify brands and support teams bring us problems like these. We use AI to work faster on research, listing drafts and ticket triage, and a person checks everything before it reaches you or your customers.
My Amazon account health dropped below 200. What do we do first?
- Read every open item in Account Health and rank them by risk
- Find the real root cause of each issue, not just the symptom
- Write a Plan of Action: root cause, fixes made, prevention
- Submit in the right order and follow up until it is resolved
Example requests showing how we approach each problem. Not results for any client.
What we do
Eight services, one team that knows Amazon and your customers
Pick one or combine them. Every service has a published starting price and a free first step.
Amazon
Account management
Listings, inventory, ads, cases and a weekly report. Your Seller Central, run by an expert.
From $750/mo →Shopify to Amazon
Take your brand to Amazon
Readiness check, Brand Registry, catalog, FBA or MCF and launch, without hurting Shopify pricing.
Free readiness check →Customer support
Support for every brand
Shopify, Amazon, WooCommerce, Walmart, Etsy and subscription brands, in your helpdesk and voice.
From $900/mo →Amazon
Private label, start to finish
Product research, sourcing, branding, listing, launch and growth, run by one team.
From $2,500 →Amazon
SEO, ranking and PPC
Keyword research, listings built for Amazon search and Rufus, and ads that pay for themselves.
Free listing audit →Amazon
Account health and appeals
Suspensions, deactivated listings, IP complaints and Plans of Action written the way Amazon reads them.
Free case review →Amazon
FBA management
Shipment plans, capacity limits, fee checks and reimbursement claims for lost or damaged stock.
Free FBA review →Customer support
Dedicated support agent
A named, trained agent who works only on your brand, part-time or full-time, with backup cover.
From $1,600/mo full-time →How we work
Clear first steps, whichever service you need
Every engagement starts with a free review, then a written plan, then work you can see each week.
Amazon sellers
Free audit
Listings, ads, account health and inventory reviewed, with three fixes you can make right away.
Plan and access
You add us as a user in Seller Central. We agree goals, budget and the first 30 days of work.
Fix and grow
Suppressed listings fixed, keywords and ads rebuilt, stock planned, cases and reimbursements chased.
Report
A short written update on sales, ad spend, profit and the next decisions you need to make.
Shopify brands
Readiness and margin
Who already sells your products on Amazon, competition, and profit per SKU after fees and ads.
Brand and catalog
Brand Registry, GTINs, variations, and listings rewritten for Amazon search and Rufus.
Fulfillment
FBA shipment plans, or MCF and Buy with Prime connected to your Shopify store.
Launch and protect
Launch ads, review programs, price monitoring, and buyer messages answered within 24 hours.
Customer support
Ticket audit
We read 100 to 200 recent tickets and list your top questions and slowest replies.
Playbook
Macros, tone guide, refund and escalation rules inside your helpdesk, approved by you.
Shadow period
Agents draft replies that are checked before sending, until quality matches your standard.
Live and reviewed
Agents reply directly, with a daily summary and a weekly quality review.
Why brands work with us
Senior Amazon experience, without big-agency overhead
Your account is run by a senior Amazon strategist, not handed to a junior. Published prices, month-to-month plans, and your accounts always stay in your name.
Tools we work in
Customer support inside the tools you already pay for
You keep the account, the data and the history. Our agents join as seats and follow your macros and rules.
Helpdesks we support: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, eDesk, Shopify Inbox and Amazon Seller Central messaging. Brand types: Shopify, Amazon, WooCommerce, BigCommerce, Walmart, Etsy, eBay and subscription brands.
Markets
Every major Amazon marketplace, with the US, UK, Canada and Europe first
Amazon management and launches across North America, Europe, the Middle East and Asia-Pacific. Customer support in US, UK, EU and Australian hours.
United States
Our default market, priced in USD.
amazon.co.ukUnited Kingdom
UK VAT readiness and UK-hours support.
.de · .fr · .it · .es · .nlEuropean Union
Pan-EU FBA, EPR and GPSR readiness.
amazon.caCanada
Remote Fulfillment and GST/HST readiness.
Also serving Australia, New Zealand, the UAE, Saudi Arabia, Japan, Singapore, Mexico, Switzerland and Norway. All markets.
Who runs your account
Senior hands on your account, not a junior
Our lead strategist has logged more than 8,000 hours inside Amazon seller accounts through Upwork, with a 100% Job Success Score and the Top Rated Plus badge: listings, ranking, account health, inventory, customer messages and the daily work that keeps an account growing. Crestaro was set up so brands get that experience directly, with a support team alongside it.
Questions
Frequently asked questions
What does Crestaro do?
We manage Amazon seller accounts, take Shopify brands to Amazon, build private label brands, fix account health problems, and run outsourced customer support inside the brand's own helpdesk, for brands of every type.
Is the first audit really free?
Yes. Whether you need Amazon management, a Shopify-to-Amazon launch or a support team, the first review is free and comes with a written next step. No obligation.
Which countries do you work with?
Mainly brands selling in the US, UK, Canada and the EU, plus Australia, New Zealand, the UAE, Saudi Arabia, Japan, Singapore, Mexico, Switzerland and Norway.
Which helpdesks do your support agents use?
Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, eDesk, Shopify Inbox and Amazon Seller Central messaging, working inside your account.
How much do your services cost?
Account management from $750 a month, Shopify-to-Amazon launches from $1,500, and dedicated support agents from $900 a month. See the pricing page for details.
Start with a free review, then decide
Whether it is your Amazon account, a launch from Shopify, or your customer support, you get a written review and a clear next step within one business day.