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Amazon services · Account health

Amazon account health, appeals and reinstatement

If your Amazon account or listing is deactivated, read the notification closely, find the root cause, and submit a Plan of Action that shows what went wrong, what you fixed, and what stops it happening again. We review your case for free and write the appeal from $300.

What is a good Amazon Account Health Rating?

Amazon's Account Health Rating runs from 0 to 1,000. At 200 or above the account is in good standing. From 100 to 199 it is at risk, and below 100 it can be deactivated. Every unresolved policy violation pulls the score down, so the fastest fix is usually to resolve or appeal the open items one by one.

What we handle

  • Account suspensions and deactivations, including Section 3 and related-account cases.
  • Listing deactivations: safety, pesticide, restricted product and category approval issues.
  • Inauthentic and condition complaints, with invoice and supply chain evidence.
  • Intellectual property complaints: retraction requests and counter-notices.
  • Performance issues: late shipment, cancellation and order defect rates.
  • Verification and identity review problems.

How do you write a Plan of Action that gets accepted?

Amazon's reviewers want three things stated plainly: the root cause, the actions you have already taken, and the preventive measures you have put in place. They do not want apologies, blame or long stories. Each claim should match your evidence. We write in that structure, check every document before it goes in, and plan the order of appeals so one weak submission does not hurt the next.

Questions

Frequently asked questions

How long does Amazon take to reply to an appeal?

Often a few days, sometimes several weeks. Response times vary by issue type and season.

Can you guarantee reinstatement?

No. Anyone who guarantees reinstatement is not being straight with you. We tell you honestly how strong your case looks before you pay.

Should I appeal straight away?

Not with a weak appeal. A rushed, incomplete Plan of Action can make the next one harder. Take the time to find the real root cause first.

Send us your Amazon notification

Paste the notification text into the contact form and we tell you within one business day how strong your case looks and what to do first.

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